呼叫录音控制

Call Recordings Module User Guide

• [ Overview]
• [ Feature Codes]
• [ Settings]
  • [ Extension]
    • [ Inbound External Calls]
    • [ Outbound External Calls]
    • [ Inbound Internal Calls]
    • [ Outbound Internal Calls]
    • [ On Demand Recording]
    • [ Recording Priority Policy]
  • [ Queues]
    • [ Call Recording]
    • [ Recording Mode]
    • [ Caller Volume Adjustment]
    • [ Agent Volume Adjustment]
  • [ Ring Group]
    • [ Record Calls]
  • [ Advanced Settings]
    • [ Post Call Recording Script]
    • [ Call Recording Policy]
    • [ Override Call Recording Location]
    • [ Use MixMonitor for recordings]
    • [ Call Recording Format]
    • [ Recordings Crypt Key]

Overview

The call recordings module provides recording ability to other modules. This module is hooked in to other modules allowing calls to be recorded based on component level policies.

Feature Codes

Feature codes can be seen/updated from the Feature Codes module

If enabled the on their extension a user can press *1 to start/stop recording their current call.

 

Settings

Extension

Inbound External Calls

Recording of inbound calls from external sources.

Outbound External Calls

Recording of outbound calls from current extension.

Inbound Internal Calls

Recording of inbound calls from internal sources.

Outbound Internal Calls

Recording of outbound calls to internal extensions

On Demand Recording

Enable or disable the ability to do on demand (one-touch) recording. The overall calling policy rules still apply and if calls are already being recorded they can not be paused.

Recording Priority Policy

Call recording policy priority relative to other extensions when there is a conflict between an extension wanting recording and the other not wanting it. The higher of the two determines the policy, on a tie the global policy (caller or callee) determines the policy.

Queues

''''Call Recording

Incoming calls to agents can be recorded. (saved to /var/spool/asterisk/monitor)

Recording Mode

Choose to 'Include Hold Time' in the recording so it starts as soon as they enter the queue, or to defer recording until 'After Answered' and the call is bridged with a queue member.

Caller Volume Adjustment

Adjust the recording volume of the caller

Agent Volume Adjustment

Adjust the recording volume of the agent.

Ring Group

Record Calls

You can always record calls that come into this ring group, never record them, or allow the extension that answers to do on-demand recording. If recording is denied then one-touch on demand recording will be blocked.

Advanced Settings

There is generally no reason to ever touch these. If you are unsure of what you are doing leave these at their defaults. 

Post Call Recording Script

An optional script to be run after the call is hangup. You can include channel and MixMon variables like ${CALLFILENAME}, ${MIXMON_FORMAT} and ${MIXMON_DIR}.

To ensure that you variables are properly escaped, use the following notation: ^{MY_VAR}

Call Recording Policy

Call Recording Policy used to resolve the winner in a conflict between two extensions when one wants a call recorded and the other does not, if both their priorities are also the same.

Override Call Recording Location

Override the default location where asterisk will store call recordings. Be sure to set proper permissions on the directory for the asterisk user.

Use MixMonitor for recordings

Queues: monitor-type = MixMonitor. Setting true will use the MixMonitor application instead of Monitor so the concept of 'joining/mixing' the in/out files now goes away when this is enabled.

Call Recording Format

Format to save recoreded calls for most call recording unless specified differently in specific applications.

Recordings Crypt Key

Crypt key used by this recordings module when accessing the recording files. Change from the default of "moufdsuu3nma0" if desired.