呼叫流程控制模块

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James.zhu（讨论 | 贡献）2015年10月26日 (一) 13:59的版本

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呼叫流程控制用户使用指南

注意此模块支持FreePBX-13 以上版本


总览介绍

呼叫流程模块支持用户使用切换设置模式来管理呼入的通话，是否发送到呼叫的正常模式还是呼叫的覆盖模式。 用户可以把此模式看作一个切换开关，当启用这个开关以后，呼叫方的环境被发送到正常的呼叫目的地；当关闭此开关后，呼叫方呼入的呼叫则被发送路由到不同的目的地。例如，如果是正常的工作时间，呼入的呼叫则被路由到一个振铃组，如果是下班时间，则可以路由到一个IVR 语音导航流程。如果工作时间不是固定的时间，可以使用时间控制模块来管理呼入流程。

登录

  • 从顶部菜单点击 Applications
  • 从下拉菜单中点击 Call Flow

创建一个呼叫流程控制

  • 从界面点击 Add按钮。

cfc-toggle.png

  • 输入必要信息

cfc-form.png

Call Flow Toggle Feature Code Index

Each Call Flow control toggle feature code starts with *28. The index is the last part of the feature code, which can be 0 through 99. For example, if you choose "0" here, you would dial *280 to toggle the feature code. If you choose "99," you would dial *2899.

Description

Define a name for this toggle so you can easily identify it in the list.

Current Mode

Select the Normal (Green/BLF off) or Override (Red/BLF on) button to set the initial state for your new Call Flow Control. Later, these buttons can be used (in addition to the feature code) to change the mode.

    • Normal (Green/BLF off) - This is the normal destination that calls go to. If you have a BLF button on your phone programmed to this feature code, the light on the phone will either be off or green.
    • Override (Red/BLF on) - Override mode means you are not going to the normal destination. If you have a BLF button on your phone programmed to this feature code, the light on the phone will be lit (red).

Recording for Normal Mode

The default recording played when toggling into normal mode is to beep and say "feature code deactivated." You can record your own announcement in the System Recordings module and pick that recording within the Call Flow Control module to override the default recording.

''''Recording for Override Mode

The default recording played when toggling into override mode is to beep and say "feature code activated." You can record your own announcement in the System Recordings module and pick that recording within the Call Flow Control module to override the default recording.

Optional Password

You can optionally set a password that the user who is toggling the call flow will have to enter on their phone before they can toggle this call flow.

Normal Flow Destination

This is the destination to route the call to when in Normal (Green/BLF off) mode of the toggle. This destination can be any other module on your PBX such as an extension, announcement, or queue.

Override Flow

This is the destination to route the call to when in Override (Red/BLF on) mode of the toggle. This destination can be any other module on your PBX such as an extension, announcement, or queue.

Save

  • Click the Submit button
  • Click the Apply Config button

Viewing, Editing, and Deleting a Call Flow

  • If not already at the Call Flow Control main page, click the List Toggles button.

list-toggles.png

  • A list of call flows will be displayed.

list-of-call-flows.png

  • To view and/or edit a call flow, click the pencil icon edit-button.png
  • To delete a call flow, click the X icon x.png  then click OK to confirm the deletion, and click the Apply Config button.
取自“http://freepbx.org.cn/wiki/index.php?title=呼叫流程控制模块&oldid=296”