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| − | '''Call Recordings Module User Guide''' | + | '''呼叫录音模块用户使用指南''' |
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| − | * [ Overview]
| + | ''此模块仅支持FreePBX 13以上版本'' |
| − | * [ Feature Codes]
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| − | * [ Settings]
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| − | ** [ Extension]
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| − | *** [ Inbound External Calls]
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| − | *** [ Outbound External Calls]
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| − | *** [ Inbound Internal Calls]
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| − | *** [ Outbound Internal Calls]
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| − | *** [ On Demand Recording]
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| − | *** [ Recording Priority Policy]
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| − | ** [ Queues]
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| − | *** [ Call Recording]
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| − | *** [ Recording Mode]
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| − | *** [ Caller Volume Adjustment]
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| − | *** [ Agent Volume Adjustment]
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| − | ** [ Ring Group]
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| − | *** [ Record Calls]
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| − | ** [ Advanced Settings]
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| − | *** [ Post Call Recording Script]
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| − | *** [ Call Recording Policy]
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| − | *** [ Override Call Recording Location]
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| − | *** [ Use MixMonitor for recordings]
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| − | *** [ Call Recording Format]
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| − | *** [ Recordings Crypt Key]
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| − | '''Overview''' | + | '''总览介绍''' |
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| − | The call recordings module provides recording ability to other modules. This module is hooked in to other modules allowing calls to be recorded based on component level policies.
| + | 呼叫录音模块提供对呼叫进行实时管理控制，也可以根据呼叫流程对录音状态进行管理。呼叫录音启动后，可以配合语音播报，语音等待等等功能使用。 PBX许多模块可以支持对录音的直接控制，例如队列，呼入路由，振铃组，分机模块。这个模块可以支持强制呼叫录音，此功能可以置于特定的目的地，这些目的地不支持录音，例如 广播组，和特别的IVR。 |
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| − | '''Feature Codes'''
| + | FreePBX 12以上版本重写了呼叫录音模块。 更多关于呼叫录音的流程控制，请参考 呼叫录音控制详解。 |
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| − | Feature codes can be seen/updated from the Feature Codes module
| + | '''Logging In''' |
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| − | [[image:Picture 1|624px|C:\5f73d656b9222e58177a8f76ecf04ec7]]
| + | * 点击顶部菜单 '''Applications''' |
| | + | * 下拉菜单中点击 '''Call Recording''' |
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| − | If enabled the on their extension a user can press *1 to start/stop recording their current call.
| + | '''Add a Call Recording''' |
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| − |
| + | * 点击 '''Add Call Recording'''按钮。 |
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| − | '''Settings'''
| + | http://wiki.freepbx.org/download/attachments/28182057/add-call-recording.png |
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| − | '''Extension'''
| + | * 输入以下描述 |
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| − | [[image:Picture 2|624x233px|C:\2cbd811bb3ce5aedcdc6e252a3eaed23]]
| + | http://wiki.freepbx.org/download/attachments/28182057/call-recording-form.png |
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| − | '''Inbound External Calls''' | + | '''描述''' |
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| − | Recording of inbound calls from external sources.
| + | 输入准确的描述信息。 |
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| − | '''Outbound External Calls''' | + | '''Call Recording Mode''' |
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| − | Recording of outbound calls from current extension.
| + | http://wiki.freepbx.org/download/attachments/28182057/recording-modes.png |
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| − | '''Inbound Internal Calls'''
| + | 控制或者覆盖呼叫流程中。 |
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| − | Recording of inbound calls from internal sources.
| + | '''Force''' |
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| − | '''Outbound Internal Calls'''
| + | 强制录音。是一个覆盖模式，具有比较高的优先级，比 "Yes" 优先级高。 用户不能停止录音，除非具有覆盖权限。 "Never" 设置可以覆盖"Force"。 |
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| − | Recording of outbound calls to internal extensions
| + | '''Yes''' |
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| − | '''On Demand Recording'''
| + | 优先级等于"No"。 如果设置为 "No"，不会修改以前的设置。这个设置可以被 Force 和 Never 覆盖，不能被 "No" 覆盖，因为优先级相等。 |
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| − | Enable or disable the ability to do on demand (one-touch) recording. The overall calling policy rules still apply and if calls are already being recorded they can not be paused.
| + | '''Don't Care''' |
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| − | '''Recording Priority Policy'''
| + | 根据以前呼叫流程设置的录音设置执行，也不会影响下游录音设置。 |
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| − | Call recording policy priority relative to other extensions when there is a conflict between an extension wanting recording and the other not wanting it. The higher of the two determines the policy, on a tie the global policy (caller or callee) determines the policy.
| + | '''No''' |
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| − | '''Queues'''
| + | 优先级等于 "Yes"; 不会修改以前的"Yes" 设置。 但是可以被 Force 或者 Never覆盖，不能被 "Yes" 覆盖，因为优先级相同。 |
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| − | [[image:Picture 3|624x92px|C:\cb631434a2c2e3ab85ae7277fdd36d0f]]
| + | '''Never''' |
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| − | '''''''''Call Recording'''
| + | 这个覆盖模式优先级高于以前设置的"No" 。 除非有覆盖优先级，否则用户不能启动录音。下游设置的 "Force" 将覆盖"Never"。 |
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| − | Incoming calls to agents can be recorded. (saved to /var/spool/asterisk/monitor)
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| − | '''Recording Mode''' | + | '''Destination''' |
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| − | Choose to 'Include Hold Time' in the recording so it starts as soon as they enter the queue, or to defer recording until 'After Answered' and the call is bridged with a queue member.
| + | 呼叫录音后，选择呼叫发送的目的地。 |
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| − | '''Caller Volume Adjustment''' | + | '''Save''' |
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| − | Adjust the recording volume of the caller
| + | 点击 '''Submit''' 按钮，然后点击'''Apply Config '''按钮。 |
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| − | '''Agent Volume Adjustment''' | + | |
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| − | Adjust the recording volume of the agent.
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| − | '''Ring Group''' | + | |
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| − | [[image:Picture 4|624x119px|C:\cd8e1019d3d11087f4ed831a6019ecd9]]
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| − | '''Record Calls'''
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| − | You can always record calls that come into this ring group, never record them, or allow the extension that answers to do on-demand recording. If recording is denied then one-touch on demand recording will be blocked.
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| − | '''Advanced Settings'''
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| − | There is generally no reason to ever touch these. If you are unsure of what you are doing leave these at their defaults.
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| − | '''Post Call Recording Script'''
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| − | [[image:Picture 5|624x35px|C:\6604f9fe9fc083b623d256c6fdb4ffbe]]
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| − | An optional script to be run after the call is hangup. You can include channel and MixMon variables like ${CALLFILENAME}, ${MIXMON_FORMAT} and ${MIXMON_DIR}.
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| − | To ensure that you variables are properly escaped, use the following notation: ^{MY_VAR}
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| − | '''Call Recording Policy'''
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| − | [[image:Picture 6|624x32px|C:\80619e73ae43f33f73c18aff4399325d]]
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| − | Call Recording Policy used to resolve the winner in a conflict between two extensions when one wants a call recorded and the other does not, if both their priorities are also the same.
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| − | '''Override Call Recording Location'''
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| − | | + | |
| − | [[image:Picture 7|624x36px|C:\0d07414211fc27211b89c79c23d4ebbe]]
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| − | Override the default location where asterisk will store call recordings. Be sure to set proper permissions on the directory for the asterisk user.
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| − | '''Use MixMonitor for recordings'''
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| − | | + | |
| − | [[image:Picture 8|624x37px|C:\dc1079cf51d052da171ec2ffa0e4eeff]]
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| − | Queues: monitor-type = MixMonitor. Setting true will use the MixMonitor application instead of Monitor so the concept of 'joining/mixing' the in/out files now goes away when this is enabled.
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| − | '''Call Recording Format'''
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| − | | + | |
| − | [[image:Picture 9|624x33px|C:\0631226a1418d89b52f3f314049a4ae4]]
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| − | Format to save recoreded calls for most call recording unless specified differently in specific applications.
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| − | '''Recordings Crypt Key'''
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| − | | + | |
| − | [[image:Picture 10|624x27px|C:\7a3303533778491a74942da640241349]]
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| − | Crypt key used by this recordings module when accessing the recording files. Change from the default of "moufdsuu3nma0" if desired.
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呼叫录音模块提供对呼叫进行实时管理控制，也可以根据呼叫流程对录音状态进行管理。呼叫录音启动后，可以配合语音播报，语音等待等等功能使用。 PBX许多模块可以支持对录音的直接控制，例如队列，呼入路由，振铃组，分机模块。这个模块可以支持强制呼叫录音，此功能可以置于特定的目的地，这些目的地不支持录音，例如 广播组，和特别的IVR。
