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'''Call Recordings Module User Guide'''
+
'''Call Recording Module User Guide'''
  
* [ Overview]
+
THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI
* [ Feature Codes]
+
* [ Settings]
+
** [ Extension]
+
*** [ Inbound External Calls]
+
*** [ Outbound External Calls]
+
*** [ Inbound Internal Calls]
+
*** [ Outbound Internal Calls]
+
*** [ On Demand Recording]
+
*** [ Recording Priority Policy]
+
** [ Queues]
+
*** [ Call Recording]
+
*** [ Recording Mode]
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*** [ Caller Volume Adjustment]
+
*** [ Agent Volume Adjustment]
+
** [ Ring Group]
+
*** [ Record Calls]
+
** [ Advanced Settings]
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*** [ Post Call Recording Script]
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*** [ Call Recording Policy]
+
*** [ Override Call Recording Location]
+
*** [ Use MixMonitor for recordings]
+
*** [ Call Recording Format]
+
*** [ Recordings Crypt Key]
+
  
 
'''Overview'''
 
'''Overview'''
  
The call recordings module provides recording ability to other modules. This module is hooked in to other modules allowing calls to be recorded based on component level policies.
+
Call Recordings provide the ability to force a call to be recorded or not recorded based on a call flow and override other recording settings. If a call is to be recorded, it can start immediately. This will incorporate any announcements, hold music, etc. prior to being answered. It can also have the recording start at the time that call is answered. Lots of modules inside your PBX admin GUI allow you to control call recordings directly, such as the Queues, Inbound Routes, Ring Groups and Extensions modules. This module is designed to allow you to force a call to start recording prior to going to a specific destination that does not allow call recordings to be set, such as a page group or a specific IVR.
  
'''Feature Codes'''
+
Call recordings had a major rewrite in version 12 of the PBX GUI software. The new options are described briefly below. For more detailed information on how these settings affect call recording behavior, please see our  [file:///E:/display/FPG/Call+Recording+walk+through Call Recording walk through] wiki.
  
Feature codes can be seen/updated from the Feature Codes module
+
'''Logging In'''
  
[[image:Picture 1|624px|C:\5f73d656b9222e58177a8f76ecf04ec7]]
+
* On the top menu click '''Applications'''
 +
* In the drop down click '''Call Recording'''
  
If enabled the on their extension a user can press *1 to start/stop recording their current call.
+
'''Add a Call Recording'''
  
 
+
* Click the '''Add Call Recording''' button.
  
'''Settings'''
+
http://wiki.freepbx.org/download/attachments/28182057/add-call-recording.png
 +
* Enter information into the form as described below.
  
'''Extension'''
+
http://wiki.freepbx.org/download/attachments/28182057/call-recording-form.png
  
[[image:Picture 2|624x233px|C:\2cbd811bb3ce5aedcdc6e252a3eaed23]]
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'''Description'''
  
'''Inbound External Calls'''
+
The descriptive name of this call recording instance. For example "Support IVR Recording.”
  
Recording of inbound calls from external sources.
+
'''Call Recording Mode'''
  
'''Outbound External Calls'''
+
http://wiki.freepbx.org/download/attachments/28182057/recording-modes.png
  
Recording of outbound calls from current extension.
+
Controls or overrides the call recording behavior for calls continuing through this call flow.
  
'''Inbound Internal Calls'''
+
'''Force'''
  
Recording of inbound calls from internal sources.
+
An override with a higher priority than "Yes." Changes what was already set. User cannot stop the recording unless they have an override permission. A later setting of "Never" would override a "Force."
  
'''Outbound Internal Calls'''
+
'''Yes'''
  
Recording of outbound calls to internal extensions
+
Equal priority with "No"; does not change a "No" that was previously set. Can be overridden with Force or Never; cannot be overridden by "No."
  
'''On Demand Recording'''
+
'''Don't Care'''
  
Enable or disable the ability to do on demand (one-touch) recording. The overall calling policy rules still apply and if calls are already being recorded they can not be paused.
+
Honors whatever was set earlier in the call flow, and does not affect downstream settings.
  
'''Recording Priority Policy'''
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'''No'''
  
Call recording policy priority relative to other extensions when there is a conflict between an extension wanting recording and the other not wanting it. The higher of the two determines the policy, on a tie the global policy (caller or callee) determines the policy.
+
Equal priority with "Yes"; does not change a "Yes" that was previously set. Can be overridden with Force or Never; cannot be overridden by "Yes."
  
'''Queues'''
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'''Never'''
  
[[image:Picture 3|624x92px|C:\cb631434a2c2e3ab85ae7277fdd36d0f]]
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An override with a higher priority than "No." Changes what was already set. User cannot start the recording unless they have an override permission. A later setting of "Force" would override a "Never."
  
'''''''''Call Recording'''
+
 
 
+
Incoming calls to agents can be recorded. (saved to /var/spool/asterisk/monitor)
+
 
+
'''Recording Mode'''
+
 
+
Choose to 'Include Hold Time' in the recording so it starts as soon as they enter the queue, or to defer recording until 'After Answered' and the call is bridged with a queue member.
+
 
+
'''Caller Volume Adjustment'''
+
 
+
Adjust the recording volume of the caller
+
 
+
'''Agent Volume Adjustment'''
+
 
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Adjust the recording volume of the agent.
+
 
+
'''Ring Group'''
+
 
+
[[image:Picture 4|624x119px|C:\cd8e1019d3d11087f4ed831a6019ecd9]]
+
 
+
'''Record Calls'''
+
 
+
You can always record calls that come into this ring group, never record them, or allow the extension that answers to do on-demand recording. If recording is denied then one-touch on demand recording will be blocked.
+
 
+
'''Advanced Settings'''
+
 
+
There is generally no reason to ever touch these. If you are unsure of what you are doing leave these at their defaults. 
+
 
+
'''Post Call Recording Script'''
+
 
+
[[image:Picture 5|624x35px|C:\6604f9fe9fc083b623d256c6fdb4ffbe]]
+
 
+
An optional script to be run after the call is hangup. You can include channel and MixMon variables like ${CALLFILENAME}, ${MIXMON_FORMAT} and ${MIXMON_DIR}.
+
 
+
To ensure that you variables are properly escaped, use the following notation: ^{MY_VAR}
+
 
+
'''Call Recording Policy'''
+
 
+
[[image:Picture 6|624x32px|C:\80619e73ae43f33f73c18aff4399325d]]
+
 
+
Call Recording Policy used to resolve the winner in a conflict between two extensions when one wants a call recorded and the other does not, if both their priorities are also the same.
+
 
+
'''Override Call Recording Location'''
+
 
+
[[image:Picture 7|624x36px|C:\0d07414211fc27211b89c79c23d4ebbe]]
+
 
+
Override the default location where asterisk will store call recordings. Be sure to set proper permissions on the directory for the asterisk user.
+
 
+
'''Use MixMonitor for recordings'''
+
 
+
[[image:Picture 8|624x37px|C:\dc1079cf51d052da171ec2ffa0e4eeff]]
+
 
+
Queues: monitor-type = MixMonitor. Setting true will use the MixMonitor application instead of Monitor so the concept of 'joining/mixing' the in/out files now goes away when this is enabled.
+
 
+
'''Call Recording Format'''
+
 
+
[[image:Picture 9|624x33px|C:\0631226a1418d89b52f3f314049a4ae4]]
+
  
Format to save recoreded calls for most call recording unless specified differently in specific applications.
+
'''Destination'''
  
'''Recordings Crypt Key'''
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Select the destination to send the call to after it passes through this Call Recording instance.
  
[[image:Picture 10|624x27px|C:\7a3303533778491a74942da640241349]]
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'''Save'''
  
Crypt key used by this recordings module when accessing the recording files. Change from the default of "moufdsuu3nma0" if desired.
+
* Click the '''Submit''' button
 +
* Click the '''Apply Config '''button

2015年10月31日 (六) 09:23的版本

Call Recording Module User Guide

THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI

Overview

Call Recordings provide the ability to force a call to be recorded or not recorded based on a call flow and override other recording settings. If a call is to be recorded, it can start immediately. This will incorporate any announcements, hold music, etc. prior to being answered. It can also have the recording start at the time that call is answered. Lots of modules inside your PBX admin GUI allow you to control call recordings directly, such as the Queues, Inbound Routes, Ring Groups and Extensions modules. This module is designed to allow you to force a call to start recording prior to going to a specific destination that does not allow call recordings to be set, such as a page group or a specific IVR.

Call recordings had a major rewrite in version 12 of the PBX GUI software. The new options are described briefly below. For more detailed information on how these settings affect call recording behavior, please see our  [file:///E:/display/FPG/Call+Recording+walk+through Call Recording walk through] wiki.

Logging In

  • On the top menu click Applications
  • In the drop down click Call Recording

Add a Call Recording

  • Click the Add Call Recording button.

add-call-recording.png

  • Enter information into the form as described below.

call-recording-form.png

Description

The descriptive name of this call recording instance. For example "Support IVR Recording.”

Call Recording Mode

recording-modes.png

Controls or overrides the call recording behavior for calls continuing through this call flow.

Force

An override with a higher priority than "Yes." Changes what was already set. User cannot stop the recording unless they have an override permission. A later setting of "Never" would override a "Force."

Yes

Equal priority with "No"; does not change a "No" that was previously set. Can be overridden with Force or Never; cannot be overridden by "No."

Don't Care

Honors whatever was set earlier in the call flow, and does not affect downstream settings.

No

Equal priority with "Yes"; does not change a "Yes" that was previously set. Can be overridden with Force or Never; cannot be overridden by "Yes."

Never

An override with a higher priority than "No." Changes what was already set. User cannot start the recording unless they have an override permission. A later setting of "Force" would override a "Never."

 

Destination

Select the destination to send the call to after it passes through this Call Recording instance.

Save

  • Click the Submit button
  • Click the Apply Config button